Quality assurance

All products in our range are procured from manufacturers or production labs regularly inspected by dianova. These inspections ensure that our partners maintain adequate structures and procedures for good manufacturing practice. Accordingly, many partners hold ISO certificates. Another quality assurance measure is the random sampling of reagents in independent test labs. Moreover, dianova’s internal control system ensures that cumulative deficiencies are recognized immediately, customers affected are notified and remedy measures are implemented in production.

Adequate production and quality assurance processes at the manufacturer’s premises guarantee that the reagents function in the immune detection methods and species specified in the data sheet. Insofar as a dianova product has been correctly selected and applied by the user to the detection system and sample material, the results will be correct.

In the event that dianova’s antibodies and reagents do not meet the properties specified in the data sheet in whole or in part, we will initiate suitable measures. This procedure shall be precluded if a product has been used in an application which has not been confirmed yet as specified in the data sheet or a product has been selected or treated incorrectly.

In such a case we require comprehensive information to find the optimum solution For efficient support please keep the following details ready: catalog number, date of purchase, batch number, product  storage (temperature, with/without additives, aliquoting), blockage, antibody, detection system, solutions, thinners, incubation times and temperatures as well as details with regard to positive or negative controls. This will enable our experts to provide you with suitable recommendations or offer the best replacement.